SHIPPING & RETURNS
Delivery throughout Latvia is provided by express service provider Omniva Ltd.
The product will be delivered to your specified address within 3 working days or to your closest Omniva parcel machine within 2 working days.
Delivery throughout the Latvian territory is free for orders over EUR 50. If your order is less than EUR 50, the delivery fee is:
To the parcel machine Omniva - € 2.00.
To your specified address – € 4.00.
You can also pick-up your order without delivery cost at the shop ZAĻĀ ZEME, Jelgava, Raina str. 35
RIGHT OF WITHDRAWAL
The buyer has right to cancel the order (withdrawal).
The buyer has the right to return the product within 14 days of receipt of the order without explaining the cause of the refusal.
The Buyer must complete goods return form and return the item in the original packaging to the Anne Nature office at Peldu iela 7, Jelgava, Latvia.
If the goods returned are damaged or used, the Seller is entitled to demand compensation from the buyer in accordance with applicable law. (Regulations on distance contracts, Part III, Paragraph 19).
Money for returned items will be transferred to the account specified by the Client within 30 days after sending back the order. Delivery charges are not compensated.
The buyer is not entitled to exercise the right of withdrawal in the following cases:
goods are opened and used;
goods are improperly stored
packaging is damaged
If the Seller finds out that order before the withdrawal was used, opened, etc., Seller may refuse to reimburse for the order’s payment, as well as in such a situation it does not returns goods to the buyer, but disposes it.
The seller is responsible for all defective goods in accordance with Latvian legislation.
Invoice confirms your purchase, and the warranty is valid only if it is preserved.
Seller is not responsible for packaging defects that arose after the transfer of goods to the Buyer, as well as the effects caused by the Order misuse. The buyer is the responsible for his knowledge in order to assess a particular cosmetic product.
Read more about distance contract and the right of withdrawal at http://www.ptac.gov.lv
RETURN OF DAMAGED PRODUCTS
If you received products damaged during the delivery, please fill out Return of Damaged products form.